General

Mid-day Walks

Holidays

General

• Consultation visit - You will receive an initial free visit from The Purrfect Nanny to meet you and your pet. During this visit, the Nanny will discuss all important issues with you and can help you fill out the necessary documents. This is the time to provide the Nanny with two keys to your house and a garage door opener. No keys can be left outside for the sitter for security/insurance reasons.
• Visit times - We will do our best to accommodate your needs. The Purrfect Nanny will visit at the requested time as closely as possible. However, if an unforeseen situation arises, the time may be adjusted.
• Rabies Vaccination - We need a copy of the current rabies certification for each pet. Please provide this copy on the date of the initial visit or fax it to 678-999-3958. We will keep this record on file. This is very important for your own pet's health as well as for the other pets in the Nanny’s care.
• Service Confirmation - The Purrfect Nanny will make a confirmation call or e-mail no less than two days before each departure in order to verify that all information is still correct. Since phone messages or e-mail can get lost, please make sure that we speak either personally or our e-mail is acknowledged. This is to ensure your pet’s needs are carried out as intended
• Communication - All communication for the scheduling of services will be held between The Purrfect Nanny’s office and the CLIENT. Our Nanny will gladly update you by phone or email on the status of your pet upon your request.
• Security System - Please put a temporary non-master code on your security system for our use.
• Cancellations and Early Returns - We understand that your plans may change. Please understand that we must charge cancellation fees for cancellations without adequate notice. We do not overbook. Cancellation fees are necessary to ensure our business viability and our independent contractor's livelihood. The cancellation fees are as follows:
  
  
  • More than 7 days prior to start: No charge
  • 4-7 days prior to start: 50%
  • 1-3 days prior to start: 75%
  • Day of or during the sitting: 100% of the next 3 days, 75% of the follow on days
  
  
• All refunds are credited to future services.
• Cancellations must be made with the office, not the sitter!
• Emergency Contact - The Purrfect Nanny requests the name and phone number of a person living nearby. This should be a person close enough to walk to your home, if roads become impassable.
• Inclement Weather - You entrust The Purrfect Nanny to use best judgment in caring for your pets and home. If we are servicing you at the time of inclement weather (primarily severe storms, tornados and flooding) the Nanny will carry out your instructions to the best of its ability. The care we provide to your pets and their safety is our first concern. The CLIENT’s selection of a nearby emergency contact has been requested. The inclement weather plan will be as follows: Every effort will be made to drive to your home; but the service schedule may be changed, interrupted or altered due to the circumstances. If it is not possible to drive safely to your home, your emergency contact will be notified. You will be notified about the activation of the inclement weather plan.
• Access to your Home by Others - If the CLIENT allows any other person access to their home during The Purrfect Nanny’s contract period, The Purrfect Nanny cannot be held liable for any damages to property or pets as a result. Please notify the Purrfect Nanny if someone will be in your home during your absence.
• Fences - Fenced yards are wonderful play spaces for pets, however no fence system is totally secure for your pet’s safety. The Purrfect Nanny does not accept responsibility or liability for any pet that is injured or becomes lost, when the pets are left out or given access to a fenced area.
• Pet and house clean-up - The Purrfect Nanny will properly dispose of pet waste and we will do our best to clean up any accidents your pet may have. The Purrfect Nanny is not responsible for carpet or floor stains created by your pet. We do request that you provide plastic bags, towels, cleaning products, paper towels and trash bags. Please let us know where you would like the waste disposed of.
• Leashes - All dogs are leashed on dog walks without exception. The Purrfect Nanny is not responsible for damage(s) inquired as a result of a pet escaping due to a faulty leash or collar, or a collar that is not properly fitted.
• Unforeseen purchases - We ask you to have a larger than usual supply of food, litter, and cleaning supplies available, but an unforeseen purchase may be needed for your pets’ well-being. We will retain a receipt and the customer will be responsible for reimbursement of these items. A $5 trip fee will be applied as well.
• Veterinarian care - We request all our CLIENTs to sign the emergency care form, which enables us to seek veterinarian care in case of an emergency including the transportation of animals to an animal hospital. We will first contact your veterinarian but should we not be able to reach them, we will contact one of the emergency clinics.
• Injectable Medications - For all pets requiring injections, as insulin, all syringes must be pre-loaded by the client. Due to insurance regulations sitters are not allowed to regulate injectable dosages.
• Confirm that you are back home - Please let us know when you have returned home safely. Otherwise The Purrfect Nanny will continue services to assure the safety and well-being of your pets. Please call at any to let us know that you have returned.
• After the service - If you are not already doing so, consider letting The Purrfect Nanny retain your house key. In the event of an unexpected trip, you’ll be glad you did. Keys are kept in a secured lock system and are coded for CLIENT’s confidentiality. If you need your key back we will send it either by U.S. mail or our Nanny will drop it off at your house. Your garage door opener will be put on an agreed upon spot on our last day of booked service.
• Payment - The Purrfect Nanny does not accept cash for payment. We accept MasterCard/Visa, checks, money orders, and PayPal (bank drafts and more credit cards available). Payments cannot be left for the sitter! We never overbook, therefore your payment is due when the reservation confirmation arrives to you to reserve and guarantee your space. All CLIENTs are requested to maintain a credit card on file. However, we will only charge your credit card if we have not received payment from you through other means 3 days prior to start of your sitting. For CLIENTs without a credit card on file where payment has not arrived 2 days prior to sitting, we will cancel your reservation and our cancellation fees will apply. We will charge $32 for returned checks to cover bank service charges. Client’s are responsible for the costs of collection for any amount due under this contract.

Mid-day Walks

• Payments - Payment for 5 services is required up front. Payment for 10 or more services at once in advance entitles the client for a free dog walk/mid-day service. Reservation is automatically extended 2 days before end of period unless you have informed us otherwise. Please let us know early enough to modify your order.
• Cancellations of Mid-Day Walks - Due to time constraints, you need to contact the sitter to cancel. If you can't reach the sitter, call the office (24hr message system) so that we can get the changes in place. Cancellations should be made ASAP. “Morning of” cancellations are problematic because of morning pet sittings being done at that time. Cancellations made after 9 AM cannot be honored.
• Scheduling - Please give us a day’s notice on dog walk requests. This gives us a better chance to serve you.

Holidays

• Holiday Reservations - Services during the holidays of Easter Sunday, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas, and New Year's Day require payment at the time of reservation in advance in order to make a reservation.
• Holiday Cancellations and Early Returns - Please understand that pet sitting service providers and kennels receive more requests for reservations than they can handle during the holiday time periods and we have turned away other clients and prospects because we have reserved time for you during a busy season. Our cancellation policies for these time periods (encompassing the holidays above) are:
  
  
  • More than 14 days prior to start: No charge
  • 10-13 days prior to start: 50%
  • 7-10 days prior to start: 60%
  • 4-7 days prior to start: 75%
  • 1-3 days prior to start: 100% of the next 3 days, 75% of the follow on days
  • No refund from day of to end of scheduled sitting
  
  
• Payment - Payment for holiday services are due at time of reservation. Pay when the order confirmation arrives by email. If you have not received a confirmation email 2 days after your consultation or request, please call us. Requests without payment will remain in a request status and not converted to a confirmed reservation.